Privacy Policy
Last updated: February 26, 2026
1. Introduction
RET-AI ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our platform.
2. Information We Collect
Account Information
When you create an account, we collect your name, email address, company name, and billing information. If you sign in with Google, we receive your Google profile name and email address.
Customer Data You Upload
You may upload customer transaction data (such as transaction dates, amounts, product codes, and customer identifiers) for analysis. This data is processed solely to provide churn predictions and retention insights.
Usage Data
We automatically collect information about how you interact with the Service, including pages visited, features used, and timestamps. This data helps us improve the Service.
Cookies
We use essential cookies to maintain your session and authentication state. We do not use third-party tracking or advertising cookies.
3. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the Service
- Process your uploaded data and generate churn predictions and recommendations
- Manage your account and subscription
- Send transactional communications (password resets, team invitations, billing receipts)
- Improve and develop the Service
- Comply with legal obligations
4. Data Processing and Storage
Your uploaded customer data is processed using our machine learning models to generate churn risk scores, revenue projections, and retention recommendations. Data is stored securely in encrypted databases. We retain your data for as long as your account is active or as needed to provide the Service.
5. Data Sharing
We do not sell, rent, or trade your personal information or uploaded data to third parties. We may share data with:
- Service providers: Third-party services that help us operate the platform (hosting, payment processing, email delivery), subject to confidentiality agreements
- Integrations you enable: If you connect third-party services (such as HubSpot or Shopify), data is shared with those services as configured by you
- Legal requirements: When required by law, regulation, or legal process
6. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption in transit (TLS/HTTPS) and at rest
- Secure password hashing (bcrypt)
- Tenant-level data isolation in our multi-tenant architecture
- Role-based access controls within team accounts
- Regular security reviews
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to or restrict certain processing of your data
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at support@ret-ai.com.
8. Data Retention
We retain your account information and uploaded data for as long as your account is active. If you delete your account, we will remove your personal data and uploaded data within 30 days, except where retention is required by law.
9. Children's Privacy
The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
10. International Data Transfers
Your data may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place for any cross-border data transfers in compliance with applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service. Your continued use after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@ret-ai.com.